Customer service

• Order

• Shipping & delivery

• Payment options

• Rights to withdrawal & exchange

• Complaints

** Important information for inernational clients **
1) ProfCom, Hamshop, Coaxshop and Marifonieshop are registered in the Netherlands, so the Dutch law is applicable.
2) ProfCom, Hamshop, Coaxshop and Marifonieshop are not responsible for shipping costs outside The Netherlands, Belgium and Luxembourg in case of broken products. Of course, if agreed, or in some circumstances though.

Order
Feel free to browse through our web shops and order goods DIRECT FROM STOCK! For orders placed before 15:30 Monday to Friday, and paid for via iDeal, delivery will be the next day (including Saturdays) by PostNL. On the “check out” screen, select whether you want to collect your order or have it delivered, and choose your payment method.
 

Shipping & delivery
On the “check out” screen, select whether you want to collect your order or have it delivered, and choose your payment method.
- For orders received before 16:00 Monday to Friday, paid for via iDeal, delivery will be the next day (including Saturdays) by PostNL.
- We double-pack every purchase with protective material (e.g. bubble wrap and air cushions) and ship using PostNL (where it’s also possible to fully insure the delivery if requested).
- Once we have received your order, you will be sent a track & trace code by email.
- You will also receive an email from PostNL. Here you can indicate where and when you would like your package delivered – even at Albert Heijn!
 

Payment options
Payment can be made by bank transfer, iDeal (Holland & Belgium) , Paypal or Mr. Cash. PIN or cash payment is possible only when collecting the goods.
 

Rights to withdrawal & exchange
It is possible to invoke your right of withdrawal, return an order or exchange your purchase. Email us your request stating the invoice number and within one workday you will receive a response stating the best course of action.

Complaints
We will always endeavour to meet the high standards you expect, however should we ever fall short, we kindly request that you direct your complaint to the customer service department via email, telephone or regular post. You will receive email confirmation of your contact and within 14 days, our staff will review the complaint, and attempt to resolve the situation to everyone’s satisfaction. Should the situation take longer than 14 days to resolve, we will let you know.